Boutique > After Sales Service
Our policy on returned goods and your guarantee is « satisfaction or your money back ». Our goal is that you are fully satisfied with your purchase.
If, however, for one reason or another you are not satisfied with a product that you have ordered from us, you can return it under certain conditions (see notice below). The article must be returned within 20 days and we will refund the full sum of the product if all conditions are fulfilled.
All you need to do is send an email to firstname.lastname@example.org specifying clearly that you wish to return a product. It is appropriate to indicate your e-mail, your surname, your first name, the date you purchased the product and the nature of the problem encountered.
Wrap the article with precaution and send by standard post to:
Aliénor Lutherie 4, rue de Madrid 75008 PARIS
IMPORTANT NOTICE: These conditions do not apply to products that have been used like rosin, opened bottles or strings that have been mounted on to an instrument.
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