Please read the following terms and conditions carefully before proceeding with your registration or use of the Alienor Lutherie (limited liability company, with a capital of 8000 euros, registered on the company trade register of Paris, n° 333 353 548) website. By registering for and using the website you will agree to be bound by these terms and conditions which will apply every time you use it.


Any comments, feedback or complaints relating to the website should be sent to :

Aliénor Lutherie
4 Rue de Madrid
75008 Paris, France

I - Validity :
By ordering a product you accept these terms and conditions. The terms and conditions are subject to change at any time, and it is your responsibility to check these terms and conditions regularly before ordering products in case there are any changes.

II - Orders :
All orders are subject to acceptance and product availability. Pricing of products are correct at the time of entering information, however, we reserve the right to change prices without prior notice.

III - Your undertakings and warranties :
You warrant that the information given on your order form is complete and accurate.

IV - Payment :
All credit and charge card holders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to authorise payment to us, we will not be liable for any delay or non-delivery.

V - Refunds / Returns Policy :
Within 10 days of delivery of your order, you may return any of the purchase from Alienor Lutherie if in its original condition and unopened.

VI - Limitation of Liability :
Subject to any relevant consumer protection legislation including our obligation under the Consumer Protection (Distance Selling Regulations) to give you a refund, if you cancel your contract, if we do not perform the contract within 30 days or other agreed timescale our liability for any breach of these terms and conditions shall be limited to the value of the goods ordered by you in the relevant transaction.

VII - Errors and Omissions :
Aliénor Lutherie makes efforts to ensure the accuracy of the information published on the website. If an error is made, Aliénor Lutherie will maintain the right to refuse or cancel any orders placed for products affected by the error. Such errors may include price. If the order has been confirmed and charged to a credit card, Aliénor Lutherie will issue a credit representing the difference between the incorrect and corrected price.

VIII - Pricing :
Prices listed on the website are subject to change without notice. Prices do not include charges for shipping and sales and use tax.

IX - Your Password :
Your password is the key to accessing your personal profile and order history. Be sure to memorize your password, and never share it with anyone. Avoid writing your password down or leaving it where others might discover it. You should change this immediately by visiting Profile Page. An Aliénor Lutherie employee will never ask for your password. We recommend changing your password regularly.

X - Force Majeure :
Aliénor Lutherie shall not be responsible for damages or delays resulting from Acts of God, and other actions, both governmental and otherwise, including but not limited to war, riot, seizure and embargo.

XI - Contact :
You may contact Aliénor Lutherie about any problems or questions with this website at info@alienorlutherie.com or by mail at Aliénor Lutherie 4 Rue de Madrid, 75008 Paris

XII - Customer information :
We are committed to protecting your right to privacy in respect of the information you provide to us.
The information is collected directly by Aliénor Lutherie with no details being passed through a third party at any stage and we use your information lawfully (CNIL, N°804309), only to process your order and for any later contact.

XIII - Tax and Seller Information :
Your order may be subject to local sales tax, depending on the state to which the item is being shipped.

XIV - Shipping Time:
We do not guarantee the exact delivery time on standard shipping, but we promise to do our best to get your order to you as soon as possible.

XV - Governing Law :
This Agreement shall be governed and interpreted in accordance with the laws of France.